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Responsible Gaming

Responsible Gaming

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Can I modify my personal info after opening my account?

We understand that when you first create your account it is to play and cash out your winnings right away, this is why we encourage you to provide accurate information at Sign-up. But if you are on the go, you may update your info later by contacting our support team.

I forgot my password. What should I do?

To reset your password, click on the login button and click on the ‘’forgotten password’’ link. Then select your preferred option to receive a verification code. Make sure you check your e-mail spam folder/ text messages based on your selection. The code will expire after 5 minutes.

Cooling off or self-exclusion?

You can request to have a ‘Cooling Off’ period which allows you to take a break from gambling for real money at YourCasino for a period of up to 6 months. Like this, your account is not accessible during the selected period. If you feel you are not having adequate management of your gambling habits then Self-Exclusion may be the way to go. For this may be asked to verify identity by answering to few basic questions. You will be removed from all marketing databases and you will not be contacted in the future.

Why should I submit my documents?

Accepted file formats are pdf, jpeg, jpg, and png. Once the documents are uploaded, it takes a maximum of 48 hrs. for verification. What countries are not serviced by YourCasino? Customers from certain countries are presently unable to join YourCasino or may be restricted to play without receiving casino bonuses. Restricted countries are the Netherlands, Costa Rica, Panama, Curacao, Germany, Philippines, UK, Belgium, Vietnam & Ukraine.