FAQ

Subscriptions

Can I modify my personal info after opening my account?

We understand that when you first create your account it is to play and cash out your winnings right away, this is why we encourage you to provide accurate information at Sign-up. But if you are on the go, you may update your info later by contacting our support team.

I forgot my password. What should I do?

To reset your password, click on the login button and click on the ‘’forgotten password’’ link. Then select your preferred option to receive a verification code. Make sure you check your e-mail spam folder/ text messages based on your selection. The code will expire after 5 minutes.

Cooling off or self-exclusion?

You can request to have a ‘Cooling Off’ period which allows you to take a break from gambling for real money at YourCasino for a period of up to 6 months. Like this, your account is not accessible during the selected period.

If you feel you are not having adequate management of your gambling habits then Self-Exclusion may be the way to go. For this may be asked to verify identity by answering to few basic questions. You will be removed from all marketing databases and you will not be contacted in the future.

Why should I submit my documents?

Accepted file formats are pdf, jpeg, jpg, and png. Once the documents are uploaded, it takes a maximum of 48 hrs. for verification.

What countries are not serviced by YourCasino?

Customers from certain countries are presently unable to join YourCasino or may be restricted to play without receiving casino bonuses. Restricted countries are the Netherlands, Costa Rica, Panama, Curacao, Germany, Philippines, UK, Belgium, Vietnam & Ukraine.

Bonuses

What is the minimum deposit amount for receiving bonuses?

Only deposits starting at $50.00 are eligible to receive deposit bonuses.

How are bonuses used?

Bonuses are funds credited to a player’s account for them to play a number of selected games. These may be deposits or free bonuses. Bonuses can be entered directly at the cashier at the moment a deposit is made or entered manually by a support agent upon a customer’s live request.

Deposit Bonus funds can only be added by a support agent once the deposit shows in the player’s cash balance and before playing. Note that if you have already started to play, adding the bonus funds will not be possible at that particular time. The games that cannot be played when using a casino bonus are Blackjack, Baccarat, Pontoon, Roulette, Craps, Casino War, and shooting Games.

What is playthrough?

A playthrough requirement is how many times you need to wager a bonus before it can be withdrawn.

On a deposit bonus, said the requirement is determined by the deposit amount plus the amount of the promotional bonus redeemed. On free bonuses, it refers only to the bonus amount.

For example, should a Player deposit $10.00 and redeem a 100% bonus that requires 30X playthrough, the Player must wager the amount of their deposit ($10.00) plus the amount of their bonus ($10.00) 30X ($20 X 30 = $600.00) before requesting a cash-out.

Deposits

What deposit methods /currencies are available?

Deposits may be made using VISA, Mastercard, or Amex credit or debit cards or Cryptocurrency using Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Ethereum (ETH).

Are there any deposit limits?

The minimum deposit that can be made with a Credit Card is $50 and $10 crypto. The maximum for CryptoCurrency – (Bitcoin, Bitcoin CASH, Litecoin, Ethereum) is $999.99.

My deposit with a bank card failed. Why?

There are a few reasons why a credit card transaction may not go through such as time out in the communication between the bank and the receiver or a block on a card. At times, card issuers don’t allow certain international transactions as they don’t follow your usual spending pattern. In this case, please contact your bank and let them know you are attempting to make an international purchase and you need to have it authorized.

If you experience difficulties depositing with your card, please contact us. We can help.

How do I make a deposit to my account?

1. Log in to the website.
2. Click on the CASHIER icon and hit the DEPOSIT button.
3. Select your deposit method and enter your card info and dollar amount. If you are using a coupon code, enter it in the coupon box.
4. Click on CONFIRM DEPOSIT and you are ready to play.

Are there any transaction fees when depositing?

YourCasino does not charge any transaction fees on Cryptocurrency deposits. The minimum deposit amount we accept is $10. Any transaction received for less than $10 will NOT be credited to your account. Some wallets provide priority processing by adding a default fee or giving the user the option to add one themselves, however, they are usually minimal.

Withdrawals

What withdrawal methods are available?

Cryptocurrency – Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Ethereum (ETH).

How do I request my winnings?

Once you’ve won exit the game and enter the Cashier section of the casino’s lobby. From the Cashier, you may request a withdrawal.

Are my winnings be reported to the IRS?

We do not proactively report your winning to the IRS. Deciding to do so is letf at your sole discretion.

Why should I submit my documents?

Accepted file formats are pdf, gif, jpeg, jpg, bmp, png, and gif. Once the documents are uploaded, please wait until we check them and verify your account.

Can I reverse my withdrawal request

Withdrawal requests may be canceled and returned to your Casino account at any time before they are approved. Once your withdrawal has been approved, it can no longer be reversed. In order to process a reversal of a payout request, you must contact our customer support team by e-mail us at youremail or via Live Chat.